Manage Your Internet Account

Login to the 101Netlink Billing Portal to view and pay your bill, manage your account details and check your data usage.

Digital Phone Tools

Check your voicemail and customize your phone settings such as personalized greetings, voicemail to email, call forwarding, call blocking and more.  More Resources

eFax Portal

Login to your eFax account to manage your settings and upload and send and receive faxes in pdf form from your computer.  More Resources

Support FAQ's

Find answers to Billing, Technical, Pricing questions and more! Still have a question? Email Us or talk to our support team at (707) 923-4000

All of our shared plans have a monthly recurring connection fee which is billed in advance at the beginning of the month, and overage charges from the previous month, if any, are applied as well.  Our billing process is completely paperless, with invoices sent on the first of each month by our online billing server via e-mail. Payment due dates are shown on the invoice.  If payment is not made on or around the due date, the service is interrupted until payment is made.  The online  portal is accessible even if service is interrupted,  for customers to log into their account, pay online via credit/debit card and be automatically reconnected.  Alternately, customers can call our billing department to process their payment.

Every 101Netlink Customer has their own customer portal account:

Through the portal, our customers can access details of their billing history, add or edit credit/debit cards for automatic or manual payments, view equipment IPs, monitor gigabyte usage, and take advantage of our ticket system, which is a great way to contact us for account help.

Internet Service Providers traditionally offer unlimited services, that are actually limited when a specified bandwidth is reached.  Once the limit is reached, most ISPs will slow down the customer’s connection to the internet.  101Netlink does not change the customer connection speed, regardless of the data used.  Each service plan has a base amount of usage that is part of the monthly connection fee.  Additional charges will be applied for usage above the base usage rate at $1 per Gigabyte (GB). See the links above for SOLUTIONS to review pricing details for your area.

We charge for through-put like utility companies charge for electricity, when a customer’s usage is beyond the base gigabytes included in our shared service plans.

A gigabyte (or GB) is a unit of information equal to 1024 Megabytes.

So, what can you do with a gigabyte?

With just 1GB, you can browse the internet for about 12 hours, stream 200 songs, or watch 2 hours of a standard definition video.

What’s the difference between standard definition (SD) and high definition (HD) when it comes to streaming?

High Definition (HD) movies offer higher quality video and a better overall viewing experience.  Standard Definition (SD) movies don’t offer the same quality as HD but will download and stream using less data (bandwidth) than HD movies. Streaming in HD uses about 3GB per hour. Some streaming services even offer an Ultra High Definition option, which uses about 7GB per hour.  If customers who do a lot of streaming are trying to keep their usage and cost low, we like to recommend changing the definition on your streaming service to Standard Definition. Doing so can cut your streaming usage in half!

Here is a helpful link to controlling your Netflix stream rate:
Google is also a great way to determine what your exact streaming service uses in regards to definition and gigabytes.

Fixed wireless Internet access or long distance broadband wireless communications typically depend upon line-of-sight (LOS). This means that the source, whether it be a 101Netlink hub or another customer’s radio, needs to be in view with the ‘access point’. It may be a few hundred feet or 50 miles. The longer the distance, the larger the antennas (on each end) and/or the more powerful the radios need to be. Of the least expensive radios, 900mhz or 2.4Ghz radios with an integrated antennas will work at their maximum rated capacity for distances up to 12 miles. External antennas can extend the 12 miles to over 20 miles. We commonly use a 2′ reflector/dish for the 2.4Ghz band and a 2′ or 3′ parabolic dish for the 5Ghz or 3.65Ghz band beyond 12 miles to our access point.

The customer’s PC or network connects to a 18, 24 or 48VDC POE (power over Ethernet) adapter and then to their radio (customer premises equipment – CPE) using a standard networking cable (Cat 5) up to 300′ in length. The radio needs to be mounted in LOS of the nearest access point (a 101Netlink hub or another customer’s radio) along with an external antenna if needed.

Well over half of the phone calls that we receive from customers that are unable to connect with the Internet are due to the customer’s ‘in house’ router. It is hard to explain to a customer wanting to get online that the broken link is in their private network and not 101Netlink. Power disruptions and fluctuations can ‘hang’ or ‘freeze’ any digital device that is required to ‘know’ anything – like where to send the Internet traffic. Re-powering the router is the usual solution. We power 101Netlink with DC batteries that in turn are charged by PG&E or solar panels. You can do the same with what is called a UPS Battery Back-up. Power your radio, router and computer with a large as you can afford UPS. It will save a lot of frustration and downtime.

If you do need to repower your radio (the one that was installed at your location to connect to a 101Netlink Access Point), unplug the DC power block from your AC source and verify that the green LED(s) go out on your router and/or POE adapter for your radio. Leave unplugged for at least 10 seconds and then replug into the AC source. Then wait another 60 seconds for the devices to ‘boot-up’. Connectivity is ususally evidenced by the 2 small computer icons on the lower right hand part of your PC computer screen. It may not have the balloon information but the icon will not have a red ‘x’ or yellow triangle !

Internet Transparency Statement  – A detailed description of 101Netlink network management practices, performance characteristics, and terms of service.

Acceptable Use Policy  – A detailed explanation of the agreement to provide services and the constraints and practices that a user must agree to for access to the internet through 101Netlink.

Privacy Policy  – A detailed explanation of the kinds of personally identifiable information we collect, how we use that information, the nature, frequency and purpose of any disclosure we may make of that information and the types of persons and entities to which the disclosure may be  made.  It also details the period during which we will keep that information, the choices available to you regarding collection, use and disclosure of that information, including the times and place at which you may have access to that information as well as certain rights you may have regarding that information.

Non-line of site solutions

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