Support

Manage Your Internet Account

Login to the 101Netlink Billing Portal to view and pay your bill, manage your account details and check your data usage.

Digital Phone Tools

Check your voicemail and customize your phone settings such as personalized greetings, voicemail to email, call forwarding, call blocking and more.

eFax Portal

Login to your eFax account to manage your settings and upload and send and receive faxes in pdf form from your computer.

Support FAQ's

Find answers to Billing, Technical, Pricing questions and more! Still have a question? Email Us or talk to our support team at (707) 923-4000

All of our shared plans have a monthly recurring connection fee which is billed in advance and any usage charges which are billed in arrears. Our invoices are sent on the 1st of each month by our online billing server via e-mail. Payment due dates are shown on the statement/invoice. If payment is not made on or around the due date, the account is directed to our redirect page where one can log into their account, pay online via credit/debit card and be automatically turned back on.

Every 101Netlink Customer has their own account access on our billing server:

https://billing.101netlink.com

which lists all the details of a customer’s credits, debits, past invoices, equipment IP’s, tickets and usage amounts as well as the entering of credit cards for recurring or non-recurring payment.

Internet Service Providers have traditionally slowed down a connection to prevent that connection from using more than their share. With 101Netlink, your speed is not diminished with your usage. Each service plan has a base amount of usage that is part of the monthly connection fee. Additional charges will be applied for usage above the base usage rate at $1 per GigaByte (GB). See the links above for SOLUTIONS to review pricing details for your area.

We charge for through-put like utility companies charge for electricity, when a customer’s usage is beyond the base Gigabytes included in our shared service plans.

A Gigabyte is a unit of information equal to1024 Megabytes.

But it is perhaps more useful to know what you could really do with it:

* An average web page (including graphics but not streaming video) is about 50 Kilobytes in size – so you could download around 20,000 web pages for 1 Gigabyte.

* Emails (excluding any files attachments) are very small – so 100 emails would be just 1 Megabyte – or 100,000 emails for 1 Gigabyte!

* A 5-6 megapixel digital camera JPEG picture or typical MP3 / WMA music file (legally sourced of course!) is about 2-3 Megabytes so you could download 350-500 of these images / music files for 1 Gigabyte.

* A typical standard definition  movie is around 1Gigabyte, and a typical HD movie is between 4 and 6 Gigabytes.

Here is a great link to controlling your Netflix stream rate: https://help.netflix.com/en/node/87
Google is a great way to find out more size information on exactly what type of downloading/uploading/streaming you might do.

Fixed wireless Internet access or long distance broadband wireless communications typically depend upon line-of-sight (LOS). This means that the source, whether it be a 101Netlink hub or another customer’s radio, needs to be in view with the ‘access point’. It may be a few hundred feet or 50 miles. The longer the distance, the larger the antennas (on each end) and/or the more powerful the radios need to be. Of the least expensive radios, 900mhz or 2.4Ghz radios with an integrated antennas will work at their maximum rated capacity for distances up to 12 miles. External antennas can extend the 12 miles to over 20 miles. We commonly use a 2′ reflector/dish for the 2.4Ghz band and a 2′ or 3′ parabolic dish for the 5Ghz or 3.65Ghz band beyond 12 miles to our access point.

The customer’s PC or network connects to a 18, 24 or 48VDC POE (power over Ethernet) adapter and then to their radio (customer premises equipment – CPE) using a standard networking cable (Cat 5) up to 300′ in length. The radio needs to be mounted in LOS of the nearest access point (a 101Netlink hub or another customer’s radio) along with an external antenna if needed.

Well over half of the phone calls that we receive from customers that are unable to connect with the Internet are due to the customer’s ‘in house’ router. It is hard to explain to a customer wanting to get online that the broken link is in their private network and not 101Netlink. Power disruptions and fluctuations can ‘hang’ or ‘freeze’ any digital device that is required to ‘know’ anything – like where to send the Internet traffic. Re-powering the router is the usual solution. We power 101Netlink with DC batteries that in turn are charged by PG&E or solar panels. You can do the same with what is called a UPS Battery Back-up. Power your radio, router and computer with a large as you can afford UPS. It will save a lot of frustration and downtime.

If you do need to repower your radio (the one that was installed at your location to connect to a 101Netlink Access Point), unplug the DC power block from your AC source and verify that the green LED(s) go out on your router and/or POE adapter for your radio. Leave unplugged for at least 10 seconds and then replug into the AC source. Then wait another 60 seconds for the devices to ‘boot-up’. Connectivity is ususally evidenced by the 2 small computer icons on the lower right hand part of your PC computer screen. It may not have the balloon information but the icon will not have a red ‘x’ or yellow triangle !

Non-line of site solutions

Click below to explore other options.